No, a referral is not required. We provide one-on-one sessions focused on understanding your situation, building practical tools, and helping you move forward with clarity and confidence.

Your first appointment is a chance to get to know your counsellor, discuss what brings you in, and begin identifying goals for therapy. You don't need to have everything figured out before you come; we will work through it together.

Yes. Your privacy and confidentiality are respected throughout your time with us. We are committed to providing a safe and supportive space where you can speak openly.

Yes. We offer both in-person and virtual counselling sessions to provide flexible options that best meet your needs.

That is completely normal. The first session is simply a chance to talk and see if it feels like a good fit.

No. While Ironwood Wellness has a special focus on supporting correctional officers and individuals in high-stress professions, we provide counselling services for anyone seeking support.

Yes. We are happy to offer direct billing for many insurance providers. Coverage and reimbursement vary depending on your individual benefits plan, and we cannot guarantee the amount your insurer will cover. Clients are responsible for any balance not paid by their insurance provider.

We accept payment by credit card through our secure booking system, or by e-transfer. We do not accept cash, cheque, or debit payments.

We understand that plans can change. To avoid a cancellation fee, please provide at least 24 hours' notice when cancelling or rescheduling your appointment.Appointments cancelled with less than 24 hours' notice will be subject to a $50 fee, which cannot be billed to insurance.